Refund policy

Return & Refund Policy

Last updated: [12/12/2025]

30-Day Return Policy

We offer a 30-day return window. You have 30 days after receiving your item to request a return.

To be eligible, your item must be:

  • In the same condition you received it

  • Unworn or unused

  • With tags attached

  • In the original packaging

  • Accompanied by receipt or proof of purchase

To start a return, contact us at shinichirosanogarage@gmail.com.
All returns must be shipped to:

SavedSoulGarage (SSG)
16 Thornberry Ln
Stafford, VA 22556

Items returned without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival.
If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns for the following:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you’re unsure whether your item qualifies, email us before purchasing.

Exchanges

The fastest way to exchange an item is to first return your original item.
Once your return is accepted, you may place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have 14 days to cancel or return your order for any reason, without justification.
Items must still be unused, unworn, with tags, in original packaging, and include proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of your refund status.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since approval, contact us at:
shinichirosanogarage@gmail.com